Last updated: May 24, 2018
Greecefully owns and operates the website at greecefully.com. Like many websites, we collect information from our visitors, including personally identifiable information, such as your full name, e-mail address, contact address, phone number, details of any group members you are travelling with that you tell us about, and other information that you may provide to us, and non-personally identifiable information (i.e. statistics about our most popular packages).
We also contact our customers via email, telephone, face to face, through social media, and & travel agents which may contact us on your behalf. Before, during and after the establishment of contact with you, we will also collect personally identifiable information, such as your full name, email address, contact address, details of any group members you might be travelling with and that you tell us about, and any other kind of information that you may provide to us. We will also collect information about your travel arrangements such as booking numbers, flight, as well as accommodation details, and any special preferences and/or needs you may request.
We strongly advise you to read this policy before using our website, communicating with us and/or specifically before providing personally identifiable information to us, in order to avoid the collection of your data that you might not agree with. It is important to note that the use of this website or communicating with us constitutes your agreement to the terms of this policy. If the terms of this policy are not acceptable to you, do not provide any personally identifiable information to us.
2. Scope of policy
Please be aware that this policy applies to information which we process about you. It does not apply to information which you provide to us through any other websites.
If you make an enquiry or a booking with Greecefully, we will share your information with third parties who will fulfil your travel requirements. We try to ensure that your information remains secure and is processed in accordance with relevant data protection requirements. Although this reflects the way Greecefully operates, other third parties may have different information practices, which will be governed by their privacy policies which we strongly advise you to read.
3. Active information collection.
Greecefully’s website collects information from its visitors actively and passively. When referring to Active information collection, we mean instances in which we gather information from you when you fill it in and send it to us, such as by completing a bespoke or contact form, signing up for an electronic newsletter, entering a competition, or sending us a message via an e-mail reply mechanism provided by our website. Collecting active information can include personally identifiable information (e.g., your full name or information that is unique to you) and non-personally identifiable information (e.g., if we were to ask for a list of the top three offers you like on our site). When referring to Passive information collection, we mean instances in which information you have not actively provided, is collected from you. The next section will summarize our passive information collection practices.
(a) Registration Information
If you are interested in receiving electronic updates, alerts, and other notifications from us regarding this website, as well as our products and services, you will have to provide us with an e-mail address that you have access to. In completing your registration, we may also ask for optional information. This information may include data such as and concerning the way you found us, how you preferably book your holidays, business trips or general travels and how to improve our services among others.
(b) Feedback Information
We welcome your comments and feedback regarding this website and the products, services and programs it includes. This Site provides an e-mail address that permits you to send us your own e-mail address, comments, and any other information you choose to share with us. Using this contact method is not secure and you should carefully consider what information you wish to send to us via e-mail until we establish contact with your private e-mail address.
4. Passive information collection
We may use certain technologies that help us collect information about you, while you are visiting www.greecefully.com (information you do not share with us actively). The method mentioned above and that we use, allows us to collect certain kinds of non-personally identifiable information, including your Internet domain name, the type of web browser you use, the operating system you use, the date and time of your visit to www.greecefully.com, other specific pages you visit, and the address of the website you visited prior to entering www.greecefully.com. This passively collected non-personally identifiable information may be linked with personally identifiable information you have already actively provided or will provide actively elsewhere on this site.
(ii) Internet Protocol (IP) Addresses
This site uses Internet protocol (IP) addresses. Each IP address is unique and automatically assigned to each computer when logging onto the Internet. IP addresses allow us to collect information including browser type, what pages you visit, and how long you stay on the site. IP addresses also help us in identifying problems with our servers, preparing aggregate demographic information and other information regarding this use of this site, and improving the functions of this site.
Data collection through other channels
We collect information from you when you call us, when you send us emails or other messages, when we meet with you in person, when you communicate with us through social media, and in certain cases, if you have asked another travel agent to make an enquiry on your behalf.
Information about other people
Information provided by you about any person other than yourself, to us, such as people you are enquiring or making a booking on behalf of, people you are travelling with, you must ensure that they understand how their information will be used and that they have given their permission for you to disclose it to us and for you to allow us, and our service providers, to use it.
Sensitive personal data
Our policy is not to ask for any sensitive personal data from you (that is information about you or anyone you are enquiring or booking on behalf of) about, i.e., racial or ethnic origin, political opinions, religious beliefs, physical or mental health, or sexual life, unless we make it clear otherwise. We, our service providers, as well as third parties which are providing a quote or fulfilling your travel arrangements, may, however, require certain sensitive personal data to provide services which you have requested or to deal with your enquiries. For example, if you ask us to book an easy to access room due to a disability.
5. How your information is being processed
The personally identifiable information that we process may be used in the following ways:
(a) To respond to your requests, it will be accessed by someone of our staff, service providers which act on our behalf, and carefully selected third parties in the course of providing quotes that you have requested for our products and services, and fulfilling your travel bookings (i.e. for quotes, your travel documents, airlines, accommodation providers, and destination management companies for operational purposes.)
(b) It will also be used to send you our emails and offers. We will send you these if you have opted in to receive them, or if you have previously asked us for a quote or made a booking with us. You can unsubscribe any time – see #7 Unsubscribing for more information.
(c) It may also be used to personalise and tailor your experience by using your previous requests for quotes (should any exist), previous purchases, communications with Greecefully’s staff and providers which have fulfilled part of your Greecefully travel bookings, your browsing activity, and other publicly available information (such as demographic data provided by an external provider), to make recommendations and special offers to you about products and services we believe may be of interest to you based on your profile. If you do not want us to profile and process your information in this way, please contact us at email@example.com and see #12 Contact Information for further information.
(d) We and/or our authorised service providers (such as our Information Technology (IT) specialists, marketing agencies, and data analytics providers) may also use your personally identifiable information to review your dealings with us including your purchases and preferences; to review, develop and improve our products and services, as well as our customers’ experience, through strategic development by implementing internal market research and statistical analysis.
We reserve the right to transfer or share without restriction aggregated, anonymised and other non-personally identifiable information regarding site usage, sales patterns, traffic patterns, demographics, and other statistics about our site and our products and services.
We reserve the right to use or disclose your and other peoples’ personal information, which you have given us and that we have processed. As necessary, in order to comply with applicable laws, regulations, legal processes, and law enforcement inquiries, as required by litigation, to take precautions against liability, and protect the security and integrity of our website and the safety of our customers and website users.
6. Newsletter and E-mail subscriptions
Should you subscribe to the Greecefully newsletter and offers, either directly through the website of Greecefully or by filling in the Greecefully enquiry form, you will receive our newsletter from firstname.lastname@example.org, as well as informative emails about new products, special offers or additional information which we think you may find interesting using the email address which you have provided to us.
If you make an enquiry or a booking, we will also send you our newsletter and offers to the email address you provide to us and wish to be contacted through.
Should you wish to unsubscribe from marketing communications through email, you may opt-out by clicking on the clearly marked ‘unsubscribe’ button at the bottom of any Greecefully newsletter or marketing email. Should you wish to unsubscribe from marketing communications via mail, you can contact us by e-mail at email@example.com (please write “unsubscribe” in the subject line and provide each email address you would like us to remove or send us a letter to Grigoriou Lampraki Street 10, 16674, Glyfada, Athens, Greece that clearly states that you want to unsubscribe from our newsletter by using your contact information and adding the email address that you wish to be removed from our newsletter services and adding “unsubscribe” behind it.
8. Information access
We take reasonable steps to ensure that personally identifiable information that you send to us is accurate, relevant, and complete. In accordance to the previously mentioned reasonable steps, we provide you with reasonable access to your personal information in order to correct errors or delete the information you have provided. If you wish to correct or delete your personally identifiable information, please contact us by e-mail at firstname.lastname@example.org or by sending us a letter (Grigoriou Lampraki Street 10, 16674, Glyfada, Athens, Greece).
To respond to your request or inquiry, we may require follow-up or contact information to allow us to verify that you are the person authorized to access and view the information we provide and you have requested. We may, at our discretion, refuse to allow you access to certain information, if we believe that it could jeopardize another person’s privacy; would violate any applicable federal, state, or foreign law, regulation, or directive; or would unreasonably burden this site.
9. Data security
We use reasonable safeguards to protect Personal Data we collect on via Services, from unauthorized access, use, modification or disclosure. However, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties, due to the structure of the internet and external factors that we cannot influence.
In order to secure and maximize the protection of your personal data, we use usernames and passwords. This information is only protected if you ensure the secrecy of your username and password. Should you, for any reason, suspect that your username and password have been compromised or subject to unauthorized use, update their status by immediately contacting us by e-mail at email@example.com.
10. Data collected from children under the age of 13
This site is not directed to and does not seek to collect personally identifiable information from, children under the age of 13. Nevertheless, we can only implement this measure, if we are aware of the age group we gather information from. We do not intend to use and store information on the previously mentioned age group and will take reasonable steps to delete that information, as soon as we have been notified about its status or it has been clearly pointed out to us.
11. Relevance and Updates of this policy
This policy is subject to new data protection legislation and our business practices. Therefore, we reserve the right to change this Policy at any time and in our sole discretion. If we do change the Policy, the new Policy will be posted here, along with its revision date. We encourage you to check the status of this Policy before each instance in which you could provide personally identifiable information to us either actively or passively.
12. Contact Information
You can contact us by post at Lampraki Grigoriou Street 10, Glyfada 16674, Athens Greece; via e-mail: firstname.lastname@example.org; or by telephone: +30 694 5782 823 and Fax: +30 210 8947 479. Our phone lines are open from Monday-Friday: 9 am – 6 pm and on Saturday’s from 10am-2pm.